Last Updated on by My Rasoi

Hotels are the spine of the service industry. And, it is also linked with the travel and hospitality industry. Above all, hotels provide guests with overnight stays on a short-term basis. Hence, the services and features provided can vary from one hotel type to another. This makes hotel management all the more meaningful.

Hotel management is the key aspect of a hospitality organization. This includes the management of the operation of the hotel or resort as a whole. The responsibilities of a hotel manager range from the day-to-day to the long term. So, they are responsible for every side of the hotel operation.

The hotel industry is one of the fastest-growing industries in the world. Expected annual growth of more than 2.7% for the next three years. Hotels have been giving people a suitable place to stay for centuries. A hotel provides its customers with the chance to stay overnight. Thus, customers can choose from wide options of rooms, services, and food.

Types of Room Service

When we visit a hotel, the service that we get is very important to us. This can be anything from the time they offer to us. Hotel guests look for an enhanced personalized experience. So, we have two types of room service.

Room service is a hotel amenity that allows guests to order food, drink, or any other available facility specifically to their rooms. There are two categories of room service:

  1. Centralized Room Service Hotels with focused room service make all their orders in their master kitchen. They get delivered by the common serving staff.
  2. Decentralized Room Service– Large hotels decentralize their room service by having separate kitchens on different floors. Filling guests’ orders from a pantry on or near their floor speeds up serving times. It also helps to improve food quality.
Hotel staff serving food
Source: Pexels

Reports say, 60% of the guests use room service in a mid to upper tier hotel. Thus, the predominant customers being business clientele, international travelers, families with children and people with disabilities.

Significance of Room Service

  • Offering in room dining to travelers working at odd hours. So, saving them time and energy looking for food options outside of the premise.
  • Comfortable experience for solo guests. This allows for privacy.
  • Providing safe service in case of bad weather or remote area
  • Re-assured service for people with disabilities
  • Allowing business guests to work without any interruptions
  • Being recognized as a full-service hotel. Thus, it guarantees a pleasant stay for families with kids.

But, administering room service can be tricky. So, Hotel Management Systems comes in to hurry the process.

Here is a list of top 5 Hotel Management Systems:

1. My Rasoi


My Rasoi provides a free and simple management system for your hotel. It also allows you to take your hotel online in 15 seconds. It lets you switch to the new QR-code-based menu system. Also, it ensures the greatest safety to your customers.

Furthermore, customers can scan the QR code any number of times. Then, they place an order right from their room without having to pick up their phone.

Also, food business owners can use this app for home delivery & table-wise ordering too.

Some of its features are:
  • Customizable Digital Menu
  • Contactless Ordering for room service, dine in and home delivery
  • Online Payment integration
  • Invoice/Bill Generation and ability to merge bill
  • Coupon code creation
  • Easy access to customer data
  • Order management
  • Dynamic pricing
  • Qr code generation
  • Order statement generator, vCard and lot more
  • 24/7 Support
  • Pricing- Free

2. Hotelapp


HotelApp helps you to hold your branding, client engagement, client satisfaction. Thus, it also helps in hotel revenue on auto-pilot mode.

In other words, their motto is that your hotel product is unique. Also, your guests deserve your hospitality services.

Some of its features are:

  • Management Console
  • Customizable Digital Menu
  • Dynamic Pricing
  • Real Time Reviews
  • Qr Code Generation
  • 24/7 Support
  • Pricing- 49$/ Monthly

3. Resortsuite


A touchless guest experience is the new standard guests expect. Increased safety protocols and reduced physical interaction is a top priority for ResortSuite.

They have a product that delivers a mobile-enabled hospitality experience. It empowers guests to create their own personalized itinerary with minimal human contact. So, this provides the ultimate guest experience. Hence, less touch, more experience. An easy and simple way of dining.

Some of its features are:

  • Guest Activity & Preferences
  • Product Sales & Inventory
  • Financial Performance & Accounting Controls
  • Gift Certificate Sales & Redemption
  • Guest Loyalty & Marketing Campaign Effectiveness
  • Call Center Requirements
  • Debit/Credit Card Processing
  • Staff Scheduling & Compensation
  • Pricing – On Request

4. HotelRunner


HotelRunner provides you with an easy mobile-friendly website. This is an easy-to-use control panel, and secure hosting.

So, you can choose from ready-to-use professional-looking HotelRunner themes. They are designed mainly for hotels, motels, bed & breakfasts, short-term rental apartments, inns, and other types of accommodation websites.

Besides, you can customize your site’s design. Also, upload a logo, add your content, change your site’s appearance, and more.

Some of its features are:

  • Website Customization
  • Online Payments
  • Group Hotels
  • Pricing – On Request

5. Room Raccoon


RoomRaccoon is the only property management system. It optimizes your rates according to room-sell-probability in real-time. therefore, this helps upsell room upgrades & extras to your guests.

Their hotel-first PMS promises to give you more power to increase your revenue. Besides, it gives a better guest experience.

Some of its features are:

  • Smart Hotel Automation
  • Payment Integrations
  • Accounting Automation
  • Insights and Reports
  • Real-time Synchronisation
  • Pricing- 193$/ Monthly


The outbreak of COVID-19 has forced hoteliers to make quick decisions. So, they have to manage the impact of the virus. Also, ensure the safety of guests and workers.

As modern problems need modern solutions. With the new COVID wave, it seems like it will be a safe bet to opt for a hotel management system. So, this will provide a safe and modern hotel room service experience for your guests.

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